Computer Gallery is pleased to offer our Gold SafetyNet program. Network maintenance is a challenge for any organization, and we believe that this package will be an invaluable addition to your current network support. By utilizing our monitoring and notification systems for critical issues, operating system patching and providing remote support for workstations via our Help Desk, we extend your technology reach. Our Gold SafteyNet program utilizes SupportPaks for any on site engineer events.

Standard Features

• Qualified, Certified network engineers to handle the complex issues of your network.
• Elimination of internal payroll and overhead associated with employing and managing technical and help desk resources
• Complete 24x7 monitoring of your critical services and hardware with notification
• Maintenance on your servers as needed, on a SupportPak basis, scheduled by you to insure smooth operation
• Automatic and seamless installation of software patches and support packs for your servers and workstations as they are made available
• Rapid response in the event of critical downtime
• A comprehensive Help Desk with remote control support
• Technical support from a single source with the ability to service your internal network as well as your Internet connection
• Problem Resolution tracking to stay on top of complex problems that require extended diagnostics

MONITORING

• Equipment monitored 24x7 with results sent to you, you decide what alarms we should respond to
• Predictive analysis and capacity management by tracking and key metrics of your IT infrastructure
• Regular performance reports that include historical information about your infrastructure
• Trend analysis to assist with design decisions and enable proactive network management

PATCH MANAGEMENT

• Automated and invisible deployment of workstation and server patches and hot fixes
• Ensues the network is protected from harmful malware and viruses
• Flexible scheduling to avoid user downtime due to patching
• Roll Back Protection for problem patches

COMPREHENSIVE ENGINEERING SUPPORT

• Engineering support scheduled by you as needed, utilizing a SupportPak
• Remote access support available via our Help Desk, utilizing a SupportPak
• Trained and certified engineers at your disposal for prompt problem resolution
• Detailed Service Activity Reports document all work completed in a clear and easy to understand format
• Unresolved issue tracking follows complex problems through to resolution
  

REPORTING & GRAPHING

• Comprehensive software and hardware inventory reports
• Software Change management reports
• Performance reports for Key Network Elements
• Capacity planning reports for trend analysis
• Graphs of system performance and usage over time