Computer Gallery is proud to offer our Platinum SafetyNet program. We have developed this full suite of network maintenance services to compliment your business needs. Network maintenance can be a challenge for any organization and we believe that we have distilled the most complete selection of services into this package

Standard Features

• Qualified, Certified network engineers with unique and specialized skill sets to handle the complex issues of your network
• Elimination of internal payroll and overhead associated with employing and managing technical resources
• Complete 24x7 monitoring of your critical services and hardware with notification in the event of failure
• Automatic and seamless installation of software patches and support packs for your servers and workstations as they are made available
• SafetyNet service on your backup system ensures regular and reliable backups
• Regular scheduled visits by our engineering staff to perform maintenance on your servers to insure smooth operation
• Rapid response in the event of critical downtime
• A comprehensive help desk with remote control support
• Issue/Resolution problem tracking to stay on top of complex challenges that require extended diagnostic work

MONITORING

• Equipment monitored 24x7 and issues responded to on a proactive basis
  Alarms and notification are sent directly to the our help desk to begin the remediation process
• Predictive analysis and capacity management by tracking and key metrics of your IT infrastructure
• Issues managed by exception
• Regular performance reports that include historical information about your infrastructure
• Trend analysis to assist with design decisions and enable proactive network management

COMPREHENSIVE ENGINEERING SUPPORT

• Regularly scheduled on site visits
• Remote Help Desk support between scheduled engineer visits
• Trained and certified engineers at your disposal for prompt problem resolution
• Detailed Service Activity Reports document all work completed in a clear and easy to understand format
• Unresolved issue tracking follows complex problems through to resolution

PATCH MANAGEMENT

• Automated and invisible deployment of workstation and server patches and hot fixes
• Ensues the network is protected from harmful malware and viruses
• Flexible scheduling to avoid user downtime due to patching
• Roll Back Protection for problem patches

DISASTER RECOVERY

• Recovery of a failed server to a previously working state
• Virus infection remediation on all workstations or servers
• Recovery from hacker attacks

PREVENTATIVE MAINTENANCE

• Regular physical review of server, network and communication equipment
• Virus Pattern maintenance
• Routine Printer preventative maintenance visits
• Testing of the back up subsystem including read and restore operations from an actual back up
• Complete network topology diagrams

REPORTING & GRAPHING

• Comprehensive software and hardware inventory reports
• Software Change management reports
• Performance reports for Key Network Elements
• Capacity planning reports for trend analysis
• Graphs of system performance and usage over time